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Refund Policy

Last Updated: 11/25/2025

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At MediaDrive AI, we are committed to providing high-quality services and digital deliverables. Because our work involves time, expertise, and customized solutions, most purchases and services are non-refundable once work has begun or digital materials have been delivered.

Please review the terms below.

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1. Services and Consulting

Payments made for:

  • consulting

  • strategy sessions

  • visibility audits

  • setup or implementation work

  • AI system development

  • content creation

  • digital marketing services

are non-refundable once work has started.

This is due to the time, expertise, and resources allocated immediately upon engagement.

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2. Digital Products and Downloads

All digital products, including:

  • templates

  • guides

  • ebooks

  • digital courses

  • downloadable files

  • AI prompts or systems

are non-refundable after delivery, as they cannot be returned.

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3. Monthly Plans, Subscriptions, and Retainers

For ongoing services billed monthly:

  • payments already made are non-refundable

  • cancellations will stop future billing

  • services will continue through the end of the paid period

No prorated refunds will be issued for partial months.

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4. Scheduling and Missed Appointments

If a scheduled call or session is missed without prior notice, it may be forfeited and no refund will be issued.

Clients may request to reschedule with reasonable notice.

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5. Exceptional Circumstances

Refund requests may be considered if:

  • no work has begun

  • no digital materials have been delivered

  • a duplicate payment occurred

  • a billing error occurred

Approved refunds will be issued to the original payment method.

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6. Satisfaction Concerns

If you are unhappy with the service provided, please contact us at:

support@mediadrive.ai

We will work with you to address concerns and improve your experience.

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All services and digital products are provided “as is” and results are not guaranteed. Outcomes depend on client implementation, market conditions, and other factors outside our control.

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7. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in:

  • suspension of services

  • termination of access

  • legal collection efforts

We strongly encourage direct communication before disputing a payment.

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8. Contact

For questions about this Refund Policy, contact:

MediaDrive AI
support@mediadrive.ai
Colorado Springs, CO

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